All medi, CEP, and Topical Gear products are backed by a 30-day satisfaction guarantee. If during the first 30 days after purchase the product is considered not acceptable (starting date being the date of purchase), we will replace the product at no cost to you, or issue you a full refund.
All products are warranted to be free of defects in materials and workmanship. The warranty is only valid if the instructions for care are followed properly and it does not cover normal wear and tear, abnormal care and use, or where it can be shown the application instructions have not been followed correctly. This includes alterations where applicable.
HOW TO SUBMIT A REQUEST TO EXCHANGE OR GET A FULL REFUND
Email us the following information
For exchanges, please tell us what item you would like as a replacement for the item you are returning. If the product is defective, please send us a picture so we can troubleshoot the cause.
CLICK HERE TO REQUEST AN EXCHANGE OR RETURN
Please allow 3-5 business days for us to respond to you with further instructions.